Frequently Asked Questions

New to Starting a Website?

Check out our Getting Started guide. We go through every step of the way – from selecting a theme to launching your dream site.

What’s the difference between WordPress.com and WordPress.org?

WordPress.org serves as the central hub for the open-source WordPress software. While the WordPress software itself is free to use, you bear the responsibility for hosting, installation, obtaining a domain, and ongoing website maintenance.

On the other hand, WordPress.com is a hosting service, primarily paid with a free tier available, that takes care of hosting, security, and maintenance tasks. This allows you to focus solely on content creation while the platform manages the technical aspects of your website.

To learn more about the differences and details check out this article.

How do I download my theme?

Upon completing your purchase you’ll be able to download your theme in the “Order Confirmation” page and the invoice that is sent to your email.

Do I need to know how to code to use your themes?

No! Our themes are made with the Gutenberg Editor, which allows you to seamlessly drag and drop elements into your website. Any customizations you want to make (colors, sizes, images, etc…) can be easily changed with a few clicks.

What platforms do you offer themes for?

Currently, we offer themes for WordPress. If you’re unsure which platform to choose, we wrote a blog post about why WordPress is a good choice for your blog, business, or brand.

Where and how do I access the Customizer?

By default block themes hide the previous WordPress feature, Customizer. To access the Customizer you can simply add “customizer.php” in your URL as such, “www.your-site.com/wp-admin/customizer.php”.

What is your refund policy?

Since our themes are digital, we do not offer refunds. If you have issues with your order, please email us at bonjour@parfaitdesigns.com.

Have a question not covered here?

We’re here to help! You can send us an email at bonjour@parfaitdesigns.com.